Returns & Cancellation
INFORMATION ON THE RIGHT OF WITHDRAWAL FOR CONSUMERS
Cancellation policy
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor his or her independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The period shall be 14 days from the day on which you or a third party designated by you (who is not the carrier) takes possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. It is sufficient if you send your notification before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we will reimburse you all payments that we have received from you, including the costs of delivery (unless you have chosen a different, more expensive delivery method). The reimbursement will be made promptly and at the latest within 14 days from the day on which we received your notification of cancellation.
For the refund, we will use the same means of payment that you used for the original transaction, unless we agree otherwise. Under no circumstances will we charge you any fees for the refund. However, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever occurs first.
You must return or hand over the goods to us immediately, but no later than within 14 days of your cancellation. This deadline is met if you send the goods before the expiry of the 14 days.
You will bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this is due to handling of the goods which goes beyond checking their quality, properties and functioning.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to:
The right of withdrawal expires prematurely in the case of:
Returns
The following information on returns is not mandatory, but will make the process easier. The goods must arrive safely in their original packaging and undamaged with all accessories. Otherwise, the return will not be accepted and no refund will be made.
Please note: If you wish to return individual items from a bundle, we will charge the original price of the respective items (will be taken into account in the refund).
Important: We can only refund unopened products!
If your order included free products, we ask that you return these as well to receive a full refund. If you keep some of the products, we can only give you a partial refund.
Cancellation policy
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor his or her independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The period shall be 14 days from the day on which you or a third party designated by you (who is not the carrier) takes possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. It is sufficient if you send your notification before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we will reimburse you all payments that we have received from you, including the costs of delivery (unless you have chosen a different, more expensive delivery method). The reimbursement will be made promptly and at the latest within 14 days from the day on which we received your notification of cancellation.
For the refund, we will use the same means of payment that you used for the original transaction, unless we agree otherwise. Under no circumstances will we charge you any fees for the refund. However, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever occurs first.
You must return or hand over the goods to us immediately, but no later than within 14 days of your cancellation. This deadline is met if you send the goods before the expiry of the 14 days.
You will bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this is due to handling of the goods which goes beyond checking their quality, properties and functioning.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to:
- Goods that are individually made according to your wishes or tailored specifically to your needs.
- Goods that can spoil quickly or whose expiration date would quickly be exceeded.
The right of withdrawal expires prematurely in the case of:
- Sealed goods which cannot be returned for reasons of health protection or hygiene if you have removed the seal.
- Goods which, due to their nature, have been inseparably mixed with other goods after delivery.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and send it back.)
To [here the name, address and, if applicable, the fax number and email address of the company must be inserted by the company]:
I/we (...) hereby revoke the contract concluded by me/us (...) for the purchase of the following goods (...)/the provision of the following service (...):
Ordered on (...)/received on (...):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only required if the form is submitted on paper):
Date:
(Delete as appropriate.)
Returns
The following information on returns is not mandatory, but will make the process easier. The goods must arrive safely in their original packaging and undamaged with all accessories. Otherwise, the return will not be accepted and no refund will be made.
Please note: If you wish to return individual items from a bundle, we will charge the original price of the respective items (will be taken into account in the refund).
Important: We can only refund unopened products!
If your order included free products, we ask that you return these as well to receive a full refund. If you keep some of the products, we can only give you a partial refund.