Terms and Conditions
General terms and conditions of business
1. Scope
1.1 These General Terms and Conditions (hereinafter: "GTC") apply to all contracts for the delivery of goods concluded between Leni's Lab GmbH (hereinafter "we" or "seller") and consumers (hereinafter "you" or "customer") via our online shop. The customer's own terms and conditions do not apply unless we have expressly agreed otherwise.
1.2 These Terms and Conditions also apply to contracts for vouchers, unless otherwise agreed.
1.3 A “consumer” is a natural person aged 18 or over who purchases goods for private purposes and does not act in the course of a commercial or self-employed activity. An “entrepreneur” is a natural or legal person who purchases goods for professional or commercial purposes.
1.4 Our offers are aimed exclusively at end customers, both consumers and businesses. Resale of the products is not permitted. We reserve the right to reject orders if there is any suspicion that they are intended for commercial resale.
2. Conclusion of contract
2.1 These regulations apply to all orders placed via our online shop at www.lenislab.com.
2.2 The purchase contract is concluded with Leni's Lab GmbH, Schwendenerstr. 53, 14195 Berlin, email: hello@lenislab.com.
2.3 The products presented in the shop are not binding offers, but invitations to submit a purchase offer to us.
2.4 You make a binding offer to purchase when you place the desired products in the shopping cart, complete the ordering process and click on the "Buy now" button. After submitting your order, you will receive an order confirmation by email, which does not constitute acceptance of your offer.
2.5 We will accept your offer within five days:
- by an order confirmation in text form (e.g. e-mail),
- by delivery of the ordered goods or
- by a request for payment.
If none of these options are met within five days, your offer will be considered rejected.
2.6 After completing the order, we save the contract text and send it to you including the cancellation policy. The contract text will not be made available again.
2.7 During the ordering process, you can check your details and correct any input errors. By clicking on "Buy now" your order becomes binding.
2.8 Communication and order processing takes place via email. Make sure that your email address is correct and that no spam filters are blocking our emails.
2.9 In addition to the individual purchase, you can also get 3 months of free access to our iOS app as part of the set. You will then receive an individual code that you can activate in the app to unlock all content and functionality. This access expires automatically after 3 months. You are not entering into a subscription. The app will be available for download from the Apple App Store from January 2025.
3. Right of withdrawal
3.1 Consumers have a statutory right of withdrawal.
3.2 Details on your right of withdrawal can be found in our cancellation policy.
4. Prices and payment methods
4.1 All prices include the applicable statutory value added tax and are exclusive of a flat shipping fee.
4.2 The following payment methods are generally available for deliveries:
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is always made to Klarna:
Invoice: The payment period is 14 days from dispatch of the goods or, in the case of other services, from the provision of the service. The complete invoice terms and conditions for the countries in which this payment method is available can be found here: Germany, Austria, Switzerland.
Installment purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments under the conditions specified in the checkout. The installment payment is due at the end of each month after Klarna sends you a monthly invoice. You can find more information about installment purchase, including the general terms and conditions and the European standard information for consumer credit for the countries where this payment method is available, here (only available in the countries specified): Germany, Austria.
Sofortüberweisung: Available in Germany and Austria. Your account will be debited immediately after you place your order.
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna as part of the purchase initiation and processing of the purchase contract for the purpose of address and credit checks. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. You can find further information and Klarna's terms of use here . Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.
Amazon Pay
credit card
Paypal
Prepayment by bank transfer.
4.3 Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.
5. Delivery and shipping conditions
5.1 We deliver the ordered goods to the address you provided. The delivery times are stated in the product description.
5.2 If the goods cannot be delivered because the address is incorrect or acceptance was refused, you will bear the costs of re-shipping, unless you are not responsible for the circumstances.
5.3 Unfortunately, it is not possible to collect the goods yourself.
5.4 We deliver vouchers either by email, download or by post.
6. Retention of title
The goods remain our property until full payment has been made.
7. Warranty
7.1 In the event of defects in the goods, you are entitled to the statutory warranty rights.
7.2 If a warranty is offered, details of the warranty will be provided to you prior to purchase.
8. Copyright and image rights
All content on our website, including images, text and designs, is protected by copyright. Use without our express consent is not permitted.
9. Note on alternative dispute resolution
9.1 The EU Commission provides a platform for online dispute resolution (ODR), which you can access at http://ec.europa.eu/consumers/odr/.
9.2 We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.
10. Final provisions
10.1 German law applies. Consumer rights arising from mandatory provisions of the country in which you have your habitual residence remain unaffected.
10.2 Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
This is a translation for reference only. The German version is our legally binding version.